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Information on online dispute resolution according to Art. 14 Sec. 1 ODR-Regulation:
The EU Commission has provided an internet platform for the online resolution of disputes ("online dispute resolution platform"). The online dispute resolution platform can serve as a contact point for out-of-court resolution of disputes arising from online purchase contracts or service contracts. The online dispute resolution platform is available via the internet address http://ec.europa.eu/consumers/odr/.